Broadly is a comprehensive software built mainly to help small, local businesses attract more customers and make a good online presence. Broadly makes your business to be seen on Google or Facebook.
When people search for the business you offer on Google, Broadly makes it visible to them.
Successful businesses today thrived because they made a strong online presence. Gone are the days when businesses got reviews, feedback and referrals from physical customers. That’s because the online presence wasn’t as strong and influential as it is today.
Today, without a good online reputation and presence, most businesses won’t progress further. You might be making a moderate profit to sustain you and the business. But when it’s widely known to all, you’ll make more profit.
For many local businesses, have you ever thought of the way forward? Making your little business move beyond what you always wanted. Having a small business doesn’t mean your business should remain small for eternity. There’s always a way to make things better, only you seek for the right knowledge.
Plumbers, dentist, mechanics on the road side and more. What are you doing to make what you’re doing known to many people? Have you figured out how to speak to a lot of people about your business? Have you made your online presence known? Or you’re the anti-social type that has nothing to do with social media. Well, not everyone does. But based on today’s world, it’s very crucial to make your business known on social media. Only then can you reach out to more customers. With this, you don’t have to depend only on people around you for patronage.
If managing business online and talking to customers is a major setback in your business, then this article is for you.
Broadly, an online AI automated tool can assist you make your online presence known.
You need Broadly because most craft businesses aren’t good in digital marketing. I know that not everyone can do that. But if you find a means of leveraging your business, then what’s your excuse?
You don’t have to struggle keep up with customer texts or responding to website inquiries. You certainly don’t have to remember to ask a happy customer for a review. All these problems are solved by Broadly.
Before discussing about Broadly in details, let’s quickly have a look at it’s history.
A team of entrepreneurs discovered a missing gap in the market place. Large cooperate businesses already have expensive and equipped software that manages their businesses and online reputation. However, the local shops and many skilled businesses are left behind. They decided to build a simple tool local businesses need in order to keep up with the digital world.
In 2013, Broadly was founded, with a headquarter in Oakland, California.
Since it’s launch, Broadly has reached a wider region. It has helped many small businesses succeed as they should.
Despite its wide reach, there are some locations that can’t use this software. With this, we’ll be looking at Broadly restricted countries. Before doing that, let’s move over to Broadly in full details.
What Broadly Does
- One Place for All Messages: Broadly puts email, Facebook messages and texts into one inbox. This allows users to reply to everyone from one app.
- Web Chat: Broadly adds a little chat bubble to your website. It also replies instant questions from customers. If you’re not online at the moment, Broadly puts together all the customers information, so you can text them later.
- Easy Payments: You don’t have to deal with cash or checks often. There’s a link you can send to your customer’s phone. They can use this link to make payments using mobile wallet or credit cards.
- Professional Website: If you’re worried about not having a good website or not having one at all, Broadly can help you do that. It builds easy websites that can be accessed and managed through phones.
Automated Review Requests: It instantly sends a “thank you” messages to customers after a job is done. It also has a “one-click link “ so customers can leave a review.
Retain Clients: Maintaining a good business relationship also depends on retaining old customers while searching for new ones. Broadly helps to send out mass text or email. It also sends “Campaigns” to announce deals to existing customers. Broadly constantly reminds business owners of their existing customers list.
Today, Broadly is now trusted in more than 6,000 local businesses across many industries. Both healthcare and home services now use Broadly.
List of Broadly Restricted Countries
There are no comprehensive list on Broadly banned countries. The software is used in many regions. I understand that not all platforms despite how global it is can be everywhere. Even if there are locations that can’t use this platform, it might be few.
If you can’t access this platform, just know you’re likely to be in the restricted countries.
To confirm you’re not among the Broadly restricted countries, visit the site.
Furthermore, Broadly works where social media services excels. The following countries below are usually faced with limited social media engagement. They may likely be among the Broadly restricted countries.
- China
- Cuba
- Russia
- North Korea
- Iran
- Syria
List of Broadly Restricted States in the USA:
Broadly is a U.S. platform used across all the states by small businesses. It’s a legitimate software that serves local businesses by helping them communicate effectively with customers. If you’re in the U.S., looking forward to grow your small business, use Broadly.
Broadly Alternatives:
- Birdeye
- Podium
- NiceJob
- Weave
How Broadly Works
Broadly is an AI tool that helps small business owners and customers communicate with ease.
To use Broadly, you should at least have basic knowledge on how to perform simple operations on phones or laptops.
Broadly’s dashboard is where you manage customer’s messages and other features.
However, businesses in Broadly Restricted Countries can’t use this software. Only supported regions can.
Using this tool is in 3 steps.
Set Up Your Account
- Use your credentials as required by the platform to log in to Broadly website. You can download the app on your desktop or phone and follow the sign process.
- Go to Online Profiles through the settings and link your business Google and Facebook page to your account. It allows Broadly to send reviews or requests directly to these platforms.
- Next, install the Web Chat. The Web Chat is on your app settings, with a code. Broadly instantly generates your special code, once you’ve created your account. The code will be on your website. If you know how to edit and add a code to a website footer, then you can do it yourself. If you can’t, you send the instruction to the website builder to help you do it.
Manage Daily Communications
- Once your account is fully set. The inbox tab on the dashboard should be where you spend most of your time. That’s where all messages from your Website AI chat are stored.
- You can add customers contact to your inbox. It’s helps for easy conversation and request review from customers.
- Link Broadly to your existing business tool like Jobber or QuickBooks, if you have any. It helps to add contact and send reviews after every business or job transactions.
Handle Payments and Marketing
- Requesting payment is easy. Just ask for your money in each customers conversation inbox. Click the “+” symbol to send a mobile invoice. You can also send “Text-to-Pay link to them through the same means.
- To send mass text or email to your entire contact list, use the “Campaigns Tab”. This feature is mostly used when you’re running a special promotion deal or seasonal discount.
- Use the “Task Performance” to see your business reviews and progress.
Conclusion
Broadly is an AI software built to assist small and local businesses communicate with customers. It helps to automate review request and make your business visible on social media.
It has web chat, payment channel and other tools needed to manage your business online.
If you’re not in Broadly restricted countries, you can use this platform to drive and retain customers into your business.